Net Promoter Score®, or NPS, provides the core measurement for customer loyalty and we use it as a proxy for gauging the customer’s overall satisfaction with OBDeleven products.

It measures customer experience using the answer to a key question in a 0-10 scale:

1. How likely is it that you would recommend OBDeleven to a friend.
2. What is the primary reason for your score?

Respondents are grouped as follows:

Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.

Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings. This score is not measured.

Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

The Net Promoter Score is calculated as the difference between the percentage of Promoters and Detractors.

OBDeleven NPS is 38%, which is a great result in automotive industry.

We are delighted with our first NPS survey results and will continue on improving our product and services to maintain this high level of customer loyalty.

Welcome on board our new Voltas IT family member – Ieva. She will take care of the smooth administration work and the well-being of all team members.

What made you choose our company?

After moving to Kaunas, I dreamed of pursuing a career in IT industry and continuing to work alongside software developers. I was captivated by the job offer of the Deloitte award winning company – Voltas IT, so I immediately sent my resume.

What are your professional skills?

My experience in human resource management and administration, my sincerity and attentiveness will help me communicate professionally and with my colleagues and with the guests of the company.

What are your goals?

Understand the goals set by managers and colleagues, the needs of the company, ensure the smooth operation of the office.

Good luck in your work, Ieva!